The only product we have that has been tested on animals is the dog shampoo, and they love it!

All the bulk items we carry for refilling are made here in the good ol' U.S.A. (except the Dead Sea and Pink Himalayan Bath Salts, of course).

All the bulk items we carry for refilling are made here in the good ol' U.S.A. (except the Dead Sea and Pink Himalayan Bath Salts, of course).

All of our products are vegan with the exception of the Honey Face Wash that utilizes the healing properties of thoughtfully sourced honey.

Our products are 99.7% GMO (Genetically Modified Organisms) free!

We cannot guarantee that our products are gluten-free or nut-free (unless marked) as our products are produced in a facility that handles gluten and nuts.
Gluten is commonly listed as:
stearyldimoniumhydroxypropyl (hydrolyzed wheat protein)
hydroxypropyltrimonium (hydrolyzed wheat protein)
amino peptide complex
hydrolyzed malt extract
phytosphingosine extract
samino peptide complex
cyclodextrin
prolamine
beta glucan
dextrin
dextrin palmitate
hydrolyzed vegetable protein
triticum vulgare (wheat)
hordeum vulgare (barley)
secale cereale (rye)
avena sativa (oats)
maltodextrin (can be from barley)
vitamin E (can be derived from wheat) (aka tocopherol)

Choosing scents you are at least vaguely familiar with is a safe bet. And we have found in the shoppe that if it sounds good together it generally smells good together! Plus you will have at least two ‘pros’ smell-checking your scent before we ship it off to you.

All of our liquids and powders available for refilling are sold by the fluid ounce. The price per ounce includes the cost of custom-scenting for all scentable products.

Looking for small-scale private label or white labeling? We would love to help you! Please contact us to get the conversation started.

Of course! Additives are important, we like to use two or three of the following for each bath: bubbles, salts, bath bombs, bath oil, essential oils and/or bath soak. We always light a couple of candles to help set the mood. One of our very favorite tips is for you to take a large glass of ice water with you to help prevent overheating during hot steamy baths. Not to mention you will be hydrated inside and out afterwards. Now put on a face mask and relax!

If you are having difficulty placing an order online, or experiencing other problems with the website, call us at 805.765.9135, or  contact us

If you have forgotten your password, you can reset it here. Be sure to enter the email address you used to set up your account.

Yes! You are welcome to bring bottles you already have. It is recommended to clean bottles thoroughly and let them dry before bringing them in to refill. In the case of a glass container that previously held a food product, we recommend sterilizing with diluted bleach.

Yes, if you are already using our products you are able to do partial refills so you can get everything you need in one trip. We will simply weigh the container at the Tare Station prior to filling and mark the start weight on a tag. We will then fill, scent, top-it-off and reweigh to figure out just how much was added.

Short answer, yes! While we do not have the facilities to host the entire event, we have found that we make an excellent stop! Just let us know when you would like to come and what everyone is going to make and we will do the rest! It’s a super fun and interactive way for party-goers to make their own party favors! OurSips & Scentsevents are also a fun option, you can see more info about themhere. Give us a ring at 805-765-9135 oremail usto set it up!

Yes, if you are already using our products you are able to do partial refills so you can get everything you need in one trip. We will simply weigh the container at the Tare Station prior to filling and mark the start weight on a tag. We will then fill, scent, top-it-off and reweigh to figure out just how much was added.

We ship to all 50 states, Canada and Mexico. If you are ordering from outside the USA please note: Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

We only use reused and/or recycled packing materials, and our packing peanuts are always biodegradable and disolvable. We generally ship USPS in smaller sized boxes when possible in the hopes that our deliveries can happen on the normal mail route. To top it off, we plant one tree for every order shipped!

You will need to create a new order if you would like to ship to more than one address.

Please allow up to 3 business days to process and pack your order. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays. Packages are normally shipped in 4-7 business days to Alaska and Hawaii.

Delivery times shown below are based upon normal business volume. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.

Yes, absolutely, just be sure to pick USPS as your shipping method for P.O. Boxes.

Unused merchandise in new, saleable condition may be returned or exchanged within 30 days. Bulk/custom items are non-returnable, but we recommend saving it to use as an excellent emergency gift!

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

You will not have to sign for delivery unless you tick the 'Signature Required' box in the checkout. However, by not ticking that box you are acknowledging that neither UPS nor The Refill Shoppe are responsible for replacing product in the event that your order is damaged or missing.

Unfortunately UPS does not accept special delivery instructions for orders placed through The Refill Shoppe at this time.

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us immediately.

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. We do not back order.